Social Media An Information Platform for Enterprises

Social Media As An Information Platform for Enterprises Introduction Social medias influence is accelerating across every aspect of society, bringing with it a need for increased authenticity, transparency and trust. For the first time customers can stand on equal ground with the brands they buy from and in some cases, are very loyal to. Of the most disruptive force in society today, social networks are revolutionizing how the consumer interacts with every strata of business and government as well, from the small business to the global enterprises, from city hall to The White House (Bernoff, Schadler, 2010). This new platform of social media gives customers, and in the case of governments, citizens, the opportunity to voice their opinions, good and bad, very loudly and often get global attention from their efforts to change societies (Ang, 2011). The Arab Spring of 2010 forever changed how political change will take place in a country. That series of political events, all broadcast in real time over social media, solidified the value and immediacy of social media as an instrument of change. Social media as the foundation of Customer Relationship Management (CRM) systems has progressed rapidly form the initial integrations completed by Salesforce.com and others, to where Social CRM (SCRM) is a category unto itself in enterprise software (Greenberg, 2010). Major shifts in enterprise software happen when companies face situations where their internal processes cannotShow MoreRelatedSocial Media As an Information Platform for Enterprises1436 Words   |  6 Pagesï » ¿Social Media As An Information Platform for Enterprises Introduction Of the many innovations that the Internet has made possible, social media is proving to be the most disruptive at consumer, enterprise and government levels of societies globally. Customers and citizens have a platform now to voice the opinions and concerns very openly and if they choose, very loudly, on a global stage made possible by social media (Ang, et.al.). It is the most revolutionary series of technologies availableRead MoreSocial Media as an Effective Marketing Tool1235 Words   |  5 PagesSocial media can be used in very creative ways to market goods or services globally. Conducting business in other countries has been accelerated by various media platforms. Global marketing involves many challenges, and also involves a degree of corporate social responsibility. Facebook, Twitter, YouTube, instant messaging, video conferencing, web meetings: These and many other collaboration and social media platforms are now an everyday part of people’s lives around the world. They are alsoRead MoreSocial Media is the Platform for People to Share Ideas1558 Words   |  6 Pages1.Social Media Social Media, means the websites and technology that allowing people to write, share, evaluate, discuss, communicate with others. Social Media is a tool and platform that people used to share ideas, insights, experiences and perspectives with another people. There are social networking sites(Facebook, google+), twitter, whatsapp, blog, bbs and podcasts. Social Media is developing, burst a powerful energy. The information its dissemination has become an important part of the peopleRead MoreSocial Media Networking Technologies826 Words   |  3 PagesSocial Media Networking Technologies Introduction The potential of social media to significantly improve the performance of enterprises by accelerating collaboration, communication and creating a greater level of knowledge sharing is seen across a myriad of commercial, educational and government implementations. The intent of this analysis is to evaluate the use of two social networking technologies that the university can use to accelerate and accentuate their learning objects. The strengthsRead MoreSalesforce.com: The Emerging Social Enterprise Essay1690 Words   |  7 Pagesï » ¿1 Why did Comcast join public social networks? What difference did it make for Comcast’s business? What might be the benefits for consumer? Comcast: Comcast Corporation is the largest mass media and communications company in the world by revenue. It is the largest cable company and home Internet service provider in the United States, and the nations third largest home telephone service provider. Comcast provides cable television, broadband Internet, telephone service and in some areas homeRead MoreEnterprise 2.0: Do Companies Need It to Survive?1469 Words   |  6 PagesMinor Web 2.0/3.0 Knowledge Sharing Essay 2: Enterprise 2.0. Do companies need it to survive? Z22-D Project Management Business English Smilena Spasova Lecturer: M. Adams 09-03-2012 Surviving as a company, no matter being small, middle-sized or large, in today’s unstable economy beset by a severe recession, instability and uncertainty resembles fighting for your life in a battle field. Only those who are more prepared, move faster and more efficient and have strategic advantageRead MoreFinding Solutions To Information Overload In Social and Technical System Strategies1398 Words   |  6 PagesTransforming Data and Information Overload Into A Defensible, Long-Term Competitive Advantage Introduction The proliferation of data, process and system integration technologies, combined with the rapid advances made in analytics, Big Data, customer management and supply chain applications are power catalysts of disruptive change in enterprise IT. Given the fact that many legacy, 3rd party and previously disparate, disconnected systems are for the first time being integrated together, the amountRead MoreProposal to Stanford University: Integrating Social Media Into Graduate Programs730 Words   |  3 Pagesï » ¿Proposal to Stanford UniversityIntegrating Social Media Into Graduate Programs Social Media: The New learning Platform of Choice for Students The Conversation Prism shows the proliferation of social networking platforms Proposed Social Network Technologies Salesforce.com Chatter Combines conversation aspects of Twitter and personalization of Facebook Enables more interaction than Twitter or Facebook alone (Bernoff, Li, 2008) Can be customized to each students learning needs ScaffoldingRead MoreAnalysis Of Tencent : A Chinese Investment Company Established By Huateng Ma And Zhidong Zhang1743 Words   |  7 PagesThe company I’d like to choose is Tencent in China. Tencent is a Chinese investment company established by Huateng Ma and Zhidong Zhang in 1998. Tencent has many services include social network, web portals, e-commerce and multiplayer online games. Tencent’s revenue was 2 billions more than Facebook in 2013. In 2014, it became the fifth biggest company in the contemporary world after Google, Amazon, Alibaba and eBay. Nowadays, it is one of the biggest companies who provide Internet service and itRead MoreGlobal E-Business: How Businesses Use Information Systems1192 Words   |  5 PagesManagement Information Systems 13e KENNETH C. LAUDON AND JANE P. LAUDON CHAPTER 2 CASE 2 GLOBAL E-BUSINESS: HOW BUSINESSES USE INFORMATION SYSTEMS Salesforce.com: The Emerging Social Enterprise (a) The Comcast Social Enterprise Story; L= 2:50 VIDEO CASE Systems URL http://www.youtube.com/watch?v=FFOyKnu8INY; L=2:50. (b) Social Enterprise: Transforming the Firm; L=8:29 VIDEO CASE URL http://www.youtube.com/watch?v=WxC0X7ypaDQfeature=relmfu continued Chapter 2, Case 2 salesforCe.Com: the

Isolationism And The Great Depression And World War II

During the 1920s, the United States was believed to have followed a foreign policy of isolationism that led to the Great Depression and World War II. However, this is a historical misconception known as the myth of isolationism because the U.S. followed a foreign policy in the 1920s called independent internationalism, which was a new idea to promote economic diplomacy through peaceful relations and non-military intervention. In Jeremi Suri’s Opt-Ed article, Trump is repeating the isolationism that led to the Great Depression and WWII, he argues that Donald Trump is following similar foreign policies of isolationism such as the increase on tariffs, restriction on immigration, and the dismembering of alliances, that mirror what occurred in†¦show more content†¦Howard Jones who is the author of, Crucible of Power, argues that the U.S. followed a foreign policy of independent internationalism to secure foreign markets through peaceful means and this can be seen in Latin America. Woodrow Wilson promised not to seek territorial acquisitions to the South, but would not renounce the spread of U.S. influence through economic means and this lead to the U.S. having influence in 75 percent of Latin American during the 1920s. To spread economic influence throughout Latin America the U.S. insisted it would be through peaceful policies, but continued the use of military interventionism in countries like the Dominican Republic, Haiti, and Nicaragua until the middle of the 1920 s. This is also an example which shows that the U.S. did not pursue an isolationist foreign policy and wanted to go out in the world and expand its markets. Suri also compares how Donald Trump wants to replace NAFTA and impose high tariffs to the Smoot-Hawley Tariff Act from 1930, which seeks to prove that the U.S. acted with an isolationist foreign policy to protect its home markets. However, William Appleman offers an amazing argument as to how President Hoover was a smart business man that pushed for the Open Doors policy to try and solve the problem ofShow MoreRelatedAmerican Foreign Policy After The Great Depression1390 Words   |  6 Pagesfrom the Isolationism to Interventionism for valid reasons. First the economic and socially challenging home front crisis of the Great Depression kept American citizens and politicians busy with domestic policy. Additionally the disillusionment of people with WWI caused America to avoid war at all costs. However, the rising threat of fascism in Europe forced America to defend democracy and help its allies. The first shift was seen when foreign policy in the 1920s had moved to isolationism in largeRead MoreAmerica During Ww II : A Turning Point1299 Words   |  6 PagesSarah Chi Turner U. S. History 2 May 2016 America in WW II: A Turning Point â€Å"Lots of things wrong with America, but Hitler ain’t going to fix them,† American GI and heavyweight Joe Louis once said in a 1942 interview about his choice to enlist in the army (Berkow). He was right. In the 1940s, America was in a slump; but, it was also the turning point for the start of a more prosperous era. In 1941, the Japanese had attacked Pearl Harbor, â€Å"a date which will live in infamy,† and catalyzed a seriesRead MoreAmerican Foreign Policy During World War II1565 Words   |  7 PagesWashington’s doctrine. After World War I and before the impending Second World War, American politics and foreign policy divided between the two aforementioned extremes. From 1935 to 1941, many American politicians and political parties opposed American participation in a Second World War and returned to America’s isolationist roots, influencing the President and the nation as a whole. The seven years prior to America’s entrance into World War II were plagued by a growth of isolationism influenced by domesticRead MoreHow Isolationism Is A Part Of American Policy1602 Words   |  7 PagesIsolationism was a part of American policy beginning when George Washington made his Farewell Address in 1796 and lasting to the end of World War II. Factors like thousands of miles of sea between the US and Europe, fear of entangling alliances and a desire to remain autonomous contributed to the overall isolationist sentiment of many Americans. In addition, nativist sentiment has been present throughout American history as a product of isolationism and, among other factors, wage depression and fearRead MoreAmerica s Position On World War II1273 Words   |  6 Pagesdid the American’s position on World War II change, when the Japanese attacked Pearl Harbor? The American’s position on World War II, changes when the Japanese attacked Pearl Harbor. Throughout th e essay it will explain the America’s position on the policy of Neutrality â€Å"Isolationism† and U.S attack military weapons and also the Japanese attack on Pearl harbor before WWII. The policy of Neutrality â€Å"Isolationism† America s policy of neutrality and isolationism changed after the Japanese attackRead MoreThe Tragedy Of The Auschwitz1130 Words   |  5 PagesWWII. They were used largly in battle. A new type of bomb was developed in the Manhattan project called the atomic bomb. This was dropped on by the US on Hiroshima and Nagasaki because of what Japan had done earlier in the war, Pearl Harbor. Catastrophe- an event causing great and sudden devastation. There was no shortage of catastrophes in WWII. Many people lost their lives, American and other wise. D-day- June 4th 1944 when allied forces invaded northern France by means of beach landing. This isRead More Treaty of Versailles1280 Words   |  6 Pages The end of World War I was finalized by the signing of the Treaty of Versailles on June 28, 1919. It was signed by Great Britain, France, Italy, and Japan but not the United States, as the U.S. drafted its own treaty with Germany in 1921. Many historians argue that the Treaty of Versailles was the major cause of World War II which occurred twenty years later. On the Treaty’s most superficial level, the extreme punishment and fines that were levied by the Allied Powers on the Germans were causesRead MoreWar I And World War II771 Words   |  4 PagesA state of isolationism was a goal too great for America to handle. America and its leaders had sought to stay out of both World War I and World War II only to be pulled in by intense happenings that inflicted chaos on the nations people. World War II would be a time in American history that would bring many fresh war tactics and developments, that helped to pull a depraved nation from the depths of a depression as well as pledge the freedom and prosperity of its opposing nations. Dangerous discoveriesRead MorePresident Franklin D. Roosevelt Essay1637 Words   |  7 Pagesstruggle to gain those rights and keep them† (The Four Freedoms). Prior to the U.S. entry into World War II, the American people were reluctant of being involved with the affairs of the world. Through a turn events and the persuasive actions of President Franklin D. Roosevelt, the country was re-geared for mobilization and war against tyranny in whichever form it presented itself. The President delivered many great speeches that brought the United States to global involvement with the use of early nationalRead MoreAmerican Literature MGRP Part 1: Author Research Paper on Saul Bellow708 Words   |  3 Pagesinjustices of the Holocaust as well as illustrating the American life afte r WWII through the eyes a Russian-American man. Saul Bellow uses his writing to describe his life and help people find their purpose and meanings in the world. Although he lived through parts of the Great Depression; WWII impacted his writing career the most. Solomon Bellows was born to Russian immigrant parents in Lachine, Quebec, Canada on June 10, 1915 and died on April 5th, 2005 in Brookline, Massachusetts (1), just two years after

Views on The Role of Public Opinion Free Essays

The constitution in America has been changed with regards to the public opinion-related parts and stated, echoing the founding fathers, that the public in the modern world, due to the complexity of the modern world, are not interested in political issues, and are particularly ignorant of matters they do not have experience with, specially foreign affairs. According to Walter Lippmann, an American sociologist, ordinary people working only, with what he named, stereotypes are not capable of understanding politics. Which is quiet a discriminative theory. We will write a custom essay sample on Views on The Role of Public Opinion or any similar topic only for you Order Now People understand their needs, their wants, and their needs for well-being; those should be the only policy and are the sole fundamentals of political economy. Politicians should not care about investment and whatever else. They should only care about the well-being of the peoples. That is why governments should be elected from the people, and by the people here I mean the working class. Because the working class is the core of the society, and the vast majority of the population. And without whom the rest of the population would not feed, dress, or even be able to work on the streets. Without the proletarians, all the capitalists’ farms, factories, businesses would stop and get bankrupt. And eventually people would starve if the proletarians stopped working. Imagine the mass of efficiency the proletarians have on any society. In conclusion, since the efficiency of the proletariat has been displayed, technocracy and popular governments is the answer opposing Lippmann’s theory. Lippmann added that the primary problem of popular governments is that the members are always violently prejudging matters, apathy, and preference curious trivial and dull important matters, and are hungry for side shows and three legged calves. And that even if they improved their characters they would not be of any aid to the governments because they do not spend enough time to study political issues they do not know about. And as if though Lippmann considers academic politicians live in another world or come from another planet, he continues to under-estimate the masses and the populace. And goes on even further and calls the masses shallow minded and think of unimportant matters. And that actually is the problem; Lippmann thinks that rational and educated peoples should be standing amongst noble and aristocratic ruling class. Meanwhile, what we think is that they should be standing amongst the working class, supporting them with their knowledge  and rationalism, against the government in their decisions that increases the suffering of the working class or the poor class, supporting the government when they work on the decreasing of such pains and sufferings. It would be a lot easier this way. While as matter of fact, technocratic governments would only think of making the average citizen’s life easier, because they, themselves, have suffered the everyday, equally as the average citizen before, and while, being in office. It would be a lot easier. Collaboration between the government and the people would be at its upmost. How to cite Views on The Role of Public Opinion, Papers

Communication For Health Professionals

Question: Discuss about theCommunication For Health Professionals. Answer: Communication is the process or act of using words, sounds, signs, or behaviors to express or exchange information to another person(Silverman, Kurtz, Draper, 2016). Communication skills coupled with communication techniques and strategies can be used to convey the information effectively. However, communication barriers exist in different conversations. Health professionals play a key role when it comes to handling of health matters especially where therapy is needed. Clinical counselors have a major role in ensuring that the communication with their patient is effective(Silverman, 2013). This study is a communication between a clinical counselor and patient. It aims atcreating an appropriate model of communication and coming up with the strategies in order to achieve an effective communication. It also aims in establishing a good rapport and establishing the possible barriers to communication.The study also involves other health professionalsand the ethics considered during the co mmunication The case study involves a girl by the name Katherine who one of her friend experienced fire in her kitchen last year. Recently Katherine has spent a lot of time listening to her friend experience and this has left her nervous and scared. In her fiancs apartment she has been distracted twice where she fears that something would catch fire while dinner was being prepared. She has been referred to a clinical counselor by a general practitioner with an aim of getting help on how to cope with the situation. In this study, deliberative model of communication is used. It involves interpersonal interaction between the counselor and the patient. The counselor engages the patient in a dialoguewith an aim of giving moral persuasion to the patient. After moral persuasion, deliberation of the action to be taken by the patient is done. This model enable engagement with the patient to highlight various health values and benefits of reducing anxiety and fear(Parrott, Crook, 2011). This will involve enlightening the patient about her current situation, and recommendable solutions to the health problem. This will trigger deliberate actions from the patient to undertake treatment (Eggins, Slade, 2013). This model is appropriate because the patient is highly involved in the final decision without limiting the freedom of choosing the value she feels would be appropriate. Building a rapport with Katherine would be the first task. This is in order to achieve a strong and a successful relationship which may have a great impact on the outcome. One of the methods that can be used in building a rapport is matching and mirroring(Saywitz, Larson, Hobbs, Wells, 2015). This entails learning the patients behavior and assuming some of these behaviors. For instance one can assume her body posture or gestures. Also one can pay attention to her tone or the speed of her speech, and then match appropriately. Understanding the mindset of the patient is another big factor towards achieving a good rapport(Otuzo?lu, Karahan, 2013). It would be good to know that Katherine is too emotional when it comes to matters related to fire and hence there could be some difficulty in how she expresses herself. As a counselor one may have encountered a related scenario earlier where sharing it could be able to create an emotional link (Gudzune, Beach, Roter, Cooper, 2013). By doing this you are able to encourage her to speak up hence creating an excellent interpersonal conversation(Workman, 2012). Communication strategies employed would be important in achieving positive outcomes. One of the strategies that can be used is silent treatment where the counselor may choose to remain silent but attentive in order to perceive the verbal and nonverbal information brought by the patient (Timmins, 2012). For a counselor to have much clear information, it is advisable to ask questions related to the incident. By doing this, a counselor is able to administer care in accordance with the patient need. Another key strategy employed by the counselor is to appear enthusiastic(Moran, Sussman, 2014). This will encourage the patient to remain positive in the responses she gives and even more interested in talking to the clinical counselor.The last strategy is ensuring that the counselor and the patient speaks equally and being brief. This will improve interpersonal interaction making the patient to be active throughout the conversation without getting bored. There are various factors that could make the communication ineffective. The emotional state of Katherine would highly affect the interpersonal relationship with the counselor. The fear and anxiety in the patient becomes a great barrier and this may affect the ability to clearly explain her feelings. The clinical counselor could be having challenges in coping with the patients emotions. A challenge can also be encountered in asking questions related to the incident to the patient. Mentioning of words like fire to the patient may arouse earlier emotionstherefore increasing the level of distress and anxiety. This renders the communication to be ineffective. Culture diversity is another hindrance towards effective communication. People of different culture tend to be different in various ways. The language between the counselor and the patient may differ and this may result to misunderstandings and misinterpretations of the key message. Nonverbal communication such as gestures and symbols may also be different between different cultures. For instance, a symbol like nodding the head may have different meanings in different cultures making its use to be misinterpreted. The patient may have a distrust and fear to disclose secrets to culturally different counselor. Stereotyping could have a great impact on communication basing on various aspects such as gender, religion, and age. This will create prejudices hence bringing barrier to an effective communication. The counselor may also be using technical medical jargons in the line of his career which are too complicated to be understood by the patient and this creates disconnection in the conversion. Barriers to effective communication can be overcome using various approaches. Cultural barriers, for instance, can be overcome by the counselor learning clients culture through doing some research. By going deep in understanding the patient culture, it creates good feeling and this may boost the client openness to the counselor. It would even boost the patient confidence to visit again in future. The counselor should be aware of the barrier as a result of medical jargons and should use simple language and continuously check whether the client understands through appropriate feedback. This can be done by asking a question related to what the discussion entailed and evaluating the answer. Counseling coupled with other professionals may have a great impact on a patient experiencing emotional, behavior and mental health problems. Health professionals like clinical psychologist, psychiatrist, and medical general practices would be important in solving Katherine issues. Psychologist would assist in provision of therapy and diagnosis to the client. Psychiatrist would help in treatment of emotional illness which includes assigning the right medication to the patient. Sharing the knowledge gathered during this communication with other health professionals could be of importance so that they may be informed on how to handle the patient. This enhances decision making and improves synergy among the professionals. One of the information to be shared is about the mental condition of the patient. This will assist in determining the best method of treatment to be used hence improving the quality of patient care. The counselor have a role in speculating whether the mental condition of the patient is good and make recommendations as to whether further screening should be made by the psychiatrist. This information may aid in improving the patient trust and satisfaction. Inter-professional communication will also aim in assisting Katherine to conquer the emotions, fears, and anxiety. It would be appropriate to consult other health professionalsto assist in coming up with proper cognitive behavioral therapy. The aim of this therapy is to reduce the negative thoughts on Katherine mind. Therapist should invest on making Katherine understand that caution measures can be taken to avoid fire spreading such as having fire extinguishers in her house. Ethical issues on the communication among health professionals must be considered. Health care professionals should have good relationship among themselves. This enhances their service delivery to provide a better care to patients. Inter professional communication should be guided by respect and contribution of each member should be treated also by respect. ("Health Care Ethics", 2011) Health professionals should work together as a team to deliver quality patient care with each member entitled to understand his or her role in the team. The patients should be made to understand the role of the team members. All the involved health professionals should coordinate towards delivering the information accurately to the patient and the family in a timely manner. In case a member of the team delegates duty to another health professional, it is important to give enough information about the patient and the progress in treatment. ("Health Care Ethics", 2011) This ensures quality service is delivered to the patient In conclusion, it is clear that health communication plays a vital role especially to patients with mental health problems such as emotions and anxiety. The model of communication chosen has an influence on the communication effectiveness. Effective communication can be effected by employing appealing strategies and establishing a good rapport between the counselor and the patient in order to achieve the set purpose. The counselor should be aware of the cultural diversity and be sensitive to overcome such barriers. Synergy among health professionals has an impact on the final decision made in provision of quality health care. References Eggins, S., Slade, D. (2013). Clinical handover as an interactive event: Informational and interactional communication strategies in effective shift-change handovers. Communication Medicine, 9(3). https://dx.doi.org/10.1558/cam.v9i3.215 Gudzune, K., Beach, M., Roter, D., Cooper, L. (2013). Physicians build less rapport with obese patients. Obesity, 21(10), 2146-2152. https://dx.doi.org/10.1002/oby.20384 Health Care Ethics. (2011). Online Journal Of Health Ethics, 7. https://dx.doi.org/10.18785/ojhe.0701.07 Moran, M., Sussman, S. (2014). Translating the Link between Social Identity and Health Behavior into Effective Health Communication Strategies: An Experimental Application Using Antismoking Advertisements. Health Communication, 29(10), 1057-1066. https://dx.doi.org/10.1080/10410236.2013.832830 Otuzo?lu, M., Karahan, A. (2013). Determining the effectiveness of illustrated communication material for communication with intubated patients at an intensive care unit. International Journal Of Nursing Practice, 20(5), 490-498. https://dx.doi.org/10.1111/ijn.12190 Parrott, T., Crook, G. (2011). Effective communication skills for doctors (1st ed.). London: BPP Learning Media. Saywitz, K., Larson, R., Hobbs, S., Wells, C. (2015). Developing Rapport with Children in Forensic Interviews: Systematic Review of Experimental Research. Behavioral Sciences The Law, 33(4), 372-389. https://dx.doi.org/10.1002/bsl.2186 Silverman, J., Kurtz, S., Draper, J. (2016). Skills for Communicating with Patients, 3rd Edition (1st ed.). Boca Raton: CRC Press. Timmins, F. (2012). Effective Communication with Patients. Nurse Education In Practice, 12(2), e19. https://dx.doi.org/10.1016/j.nepr.2011.10.004 Workman, S. (2013). The importance of establishing a rapport with patients. BMJ, 347(sep25 1), f5745-f5745. https://dx.doi.org/10.1136/bmj.f5745